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Trustpilot Reviews

A small, unfiltered consumer-style review pool with a visible critical minority.

4.3
avg · 10 reviews
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Trustpilot's small Trainual pool is mostly enthusiastic: reviewers cite onboarding cut from weeks to days and responsive support. The critical minority is blunt, calling the editor clunky for images and diagrams and describing the redesigned UI as confusing to navigate.

MN
Michelle Nostrant Waddell
Trustpilot · 2025-02-07
Trustpilot

Trainual is an absolute game changer!

Trainual is an absolute game changer! It has saved myself and our staff from so many meetings and repetitive trainings. Now staff can complete training materials in their own timeframe and always have something to refer back on for a refresher!

Training pathsEase of use
CK
Cortney Keene
Trustpilot · 2025-02-10
Trustpilot

The thoughtful design of the platform…

The thoughtful design of the platform paired with the responsiveness of the team to support needs and feedback makes our experience wonderful.

Support
SS
Scott Schneider
Trustpilot · 2025-02-12
Trustpilot

Excellent Support from the Very Start!

From the very beginning, they have been there to support us with various training sessions, one-on-one video meetings, and even helping us create some content. They have also been incredibly helpful whenever we needed assistance. It has been an amazing experience working with everyone at Trainual.

SupportOnboarding
AC
Alyson Caffrey
Trustpilot · 2025-02-25
Trustpilot

Trainual is fantastic

Trainual is fantastic! A great central location for all your company information and truly the way to get everyone on the same page. Great for centralizing remote locations or standardizing multiple location facilities. Also super easy to use and interact with.

Multi-locationEase of use
PM
Paden Mason
Trustpilot · 2025-08-26
Trustpilot

Trainual is one of the best!

Trainual is one of the best pieces of software that we use.. and we use alot! They are continually innovating and making things better and more user friendly. Alot of other SOP softwares out there are stagnant. 5 Start to the Trainual Team!

SOPs
VC
Valued Customer
Trustpilot · 2019-06-20
Trustpilot

The Ultimate Product for Delivering How-To’s and Need-to-Knows

Incredible training product that helps get my teams up to speed and keep them aligned when I’m on the go. Eliminates the need for repeating the basics over and over and essentially take me and my time out of the bulk of the onboarding process!

Onboarding
JW
Jack Wight
Trustpilot · 2019-06-27
Trustpilot

This software is insane. We cut our…

This software is insane. We cut our onboarding process down to less than a week. It used to take us about 12 days to onboard, now it's 4-5. Also, if you aren't using Trainual, you know how your te...

Onboarding
VC
Valued Customer
Trustpilot · 2019-06-21
Trustpilot

Good tool and ability to update training…

Good tool and ability to update training on the fly.

Ease of use
VC
Valued Customer
Trustpilot · 2019-06-20
Trustpilot

Clunky, cannot use graphics or photos from…

Clunky, cannot use graphics or photos from internet cannot insert diagrams without using other very clunky software, difficult to organise in alphabetical order

FormattingOrganization
BJ
Bob Jamison
Trustpilot · 2025-12-10
Trustpilot

Used to be a good product but…

Used to be a good product but then they decided to redo the UI. THe product lacks basic leanring plans to guide a user. The system is a mess of 5 concepts that are confusing and hard to navigate. The new UI is very confusing and hard to use for users. They try to do a search for topics but are unable to find a topic that matches OR they find topics they don't have access to.

NavigationSearch
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