Gartner-verified reviewers, mostly SMB owners, ops leads, and HR admins.
Capterra reviewers credit Trainual with cutting onboarding time and repetitive training, and single out the support and implementation team. The recurring complaints: the price is hard to justify for small teams, the mobile app trails the desktop version, formatting is rigid, and there is no good way to bulk-export your content if you leave.
Capterra rates Trainual 4.8 across 510 ratings
Sales demo; no free plan or self-serve trial
Trainual will save you a fortune!
Trainual is very user-friendly. Easy to add content, quiz employees, keep track of who is completing their training, and to search for content! This saves us hours of time between stopping all of our activities to train a colleague on a task, and with time being money, this is an invaluable tool!
Best Platform for Training
I am over the moon with Trainual, the features as well as the support I have received since joining. The price is absolutely worth the features that you have access to and I am so glad that I discovered Trainual when I did. Cons: Sometimes the mobile app is a bit slow and it doesn't have all the features that the computer version has - we have a lot of Team members on the ground that use the mobile app and rely on it for information while on sites.
A Solid Start to Organizing the Chaos
Overall, it’s been a really positive experience. It’s easy to use and didn’t take much effort to get started, which helped us get traction pretty quickly. We haven’t fully rolled it out yet, but even so, it’s already been a big improvement having processes and documentation in one place instead of scattered across folders and people’s memories.
Streamlined Training with Room for Mobile Improvement
I really appreciated how intuitive and user-friendly Trainual is. The platform makes it easy to create and organize training materials, and I loved the ability to assign tasks and track progress for my team. Cons: While the platform is great overall, I found the mobile app to be a bit clunky and not as fully featured as the desktop version.
The best platform for onboarding sessions
The product is straightforward to use and has a great UI design. It helps us do our onboarding process much faster than we used to have them. Apart from all the help we get with our onboarding process, one thing that I love about Trainual is their newsletter. I'm always excited to read the next one and be inspired by what they bring to us. We have even implemented some processes based on what they recommended in these newsletters or got inspired from their own documentation to create some sections of our own. Thanks a lot, Trainual!
Help New Hires get up to Speed!
I like that its has a clean, intuitive interface, both for creators and learners. You can structure content quickly using templates and modules without tech expertise. Cons: Trainual is fantastic for processes, but it’s not built to be a full knowledge base like Confluence or SharePoint.
Training is now a super organized workflow
Training new employees has become a moving workflow with Trainual. Everything is so organized and it helps keep our employees on track. Cons: Any little change to any page sets back our 100% completion. Some changes do not require users to do the whole module again.
Loving Trainual
Trainual has impacted us greatly in the time we spend with our new hires. In the past, we would physically be in the same room for 8 hours with the person before they could get to work! Sometimes 2 people which meant 16 hours of 2 people time to get 1 person, possibly to understand! Well, those days are gone. 45 minutes in person! Everything else is completed via Trainual.
Trainual Transformed Our Team Training
There are five things I like most about Trainual. Centralized knowledge hub, structured onboarding, role-based assignments, searchable & easy to update, and accountability & tracking. Cons: The least things I like about Trainual are: search limitations, quiz functionality is basic, and sometimes it is hard to cross-reference between different topics and processes.
Easy and Efficient Training Tool
Trainual has helped keep our training program consistent across multiple locations and made SOPs easily accessible for everyone. Cons: I wish that training paths were part of the basic plan. It would also be nice if there was a video tool that didn't allow employees to skip or fastforward through each video.
Essential for making processes streamlined and accessible
I have nothing but good things to say about Trainual. It's helped streamline all of our processes and policies. Everything is in one place, in the same format, and is searchable and easily accessible by everyone at our company. We're able to onboard new team members much more efficiently and effectively, and ongoing training is so much simpler.
Easy for Admins, Easy for End-Users
Love it. Easy for admins to manage, easy to create content of all kinds, easy to manage access, & easy for end-users.
A training platform that people actually want to use.
It's a system that is easy to use and configure. It has robust handling of whatever media formats you want to throw at. Staff enjoy the UI and more intuitive navigation experience. It's a win for our company overall. Cons: No API to pull training metrics. We live in the age of AI and vibe-coding. Any reasonably tech savvy person has workflows and MCP servers that work with API's - and it is a sore point that Trainual does not yet have this.
Trainual for the Long Haul
Its ease of use & their onboarding was very helpful getting us up and running. Our employees talk about the ease of using the platform. Cons: They are no longer able to partner with Loom to make easy videos. With Loom the videos just integrated with the trainings we created.
Great Resource for Training
Trainual's ease of searching and editing as an administrator is one of my favorite features. To be able to search for any subject, topic, test, etc. and find all associated trainings and topics with that field is amazing. This is a time saver when trying to help my team. Cons: In some instances, if a member does not have the proper access, they are unable to see all available topics when they search. It takes an administrator to search and assign the topic or show the team member the material.It can be time consuming to get everything in to Trainual, at first.
Training Department Essential Tool
This has allowed for our practice to dramatically improve our onboarding, training, and policy/procedure update management processes. Cons: The search feature is often more frustrating than helpful. It often results in time intensive continue searching through the list of results without necessarily producing the Trainual module intended.
Fantastic Standardization and Documentation Tool
Trainual is a fantastic tool that allows us to standardize our procedures and not rely on generational teaching among our staff. I do see how it could be expensive for a new small business to start using the tool because the new prices are very expensive, but as stated, we've been grandfathered in.
Good but only for business with high staff turn over or large companies.
It's ok, basically a SOP with a good search function, you can probably get the same effect with other free softwares. The cost is extremely expensive for small businesses, so unless you have high staff turn over... It's not worth it. Cons: Cost, inability to export out in a good format or easily export the documents out, they used to allow you to do editing of photos inside the app, like putting arrows and boxes around important areas but not anymore making writing new training materials much harder.
Trainual Review
Trainual has been quite frustrating and difficult to use overall. Many members of the firm have spent countless hours working on setting up our page, but have run into issues daily trying to accomplish our goals. Upon launch day, we had so many issues trying to get this out to our members. Cons: Formatting is difficult to use. For example, users are not able to edit their own typefaces or sizes of text, which is necessary when trying to organize things effectively. Also, when copy and pasting text, the format totally changes and does not resemble what was copied.
Good tool for a small business
It is an adequate product that gets the job done, but it is likely not as robust of a tool that would be required for a larger organization. Cons: The renewal process is often difficult, and the user interface isn't always as intuitive as I think it should be.
Needs Knowledge Base Work
It is a love-hate relationship. We love being able to track everyone's progress but hate that it is so difficult to reference material later on. Cons: Trying to find and reference past Trainuals. Once a Trainual is complete is it very difficult to find and reference back to it unless you remember to favorite it before you complete the Trainual initially. If they could figure this out then their product would be much better.
Difficult to Use
My time with trainual was a waste of money and time and never quite got usage from it. Almost $1k later, I ended up cancelling the subscription and have ZERO to show for it. Cons: The set up process, even with already having the documentation is burdensome and the flow of how to use the software is confusing. There is no real start and finish or defined, or even suggested, workflow.
Not great system
It was promising from the sales team, but the system is not great. Some of the features are useful, I am unsure if this system can be used in any company. Cons: - If you want to disengage out of Trainual, there is NO WAY to download or move data -There isn't a way to download in bulk
See Trainual on your own processes
Sales demo; no free plan or self-serve trial
Book a Trainual demo